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When You Arrive for Your Appointment at the US Passport Agency


Welcome to the Connecticut US Passport Agency


The Connecticut US Passport Agency only serves customers who are traveling, or submitting their US Passports for foreign visas, within 14 days. To apply at the Agency, you must schedule an appointment by calling toll-free at 1-877-487-2778, 24 hours/day. If you are not traveling, or needing to submit your US Passport for foreign visas within 14 days, you must apply at a US Passport Application Acceptance Facility .

THERE IS NO CHARGE FOR AN APPOINTMENT AT A US PASSPORT AGENCY. CUSTOMERS SHOULD NOT PAY ANYONE OR ANY BUSINESS MAKING SUCH A CHARGE.


Public Hours of Operation By Appointment Only
(If traveling or needing US Passport for visas within 14 days)9:00 a.m. to 4:00 p.m.

Monday through Friday (except Federal holidays)


Public Telephone Number

(Automated appointment line and general recorded information available 24 hours/7 days)

1 (877) 487-2778



Address Connecticut US Passport Agency
50 Washington Street
Norwalk, CT 06854

Region Served Connecticut, Westchester County, New York

Directions Car:
From New Haven, take Interstate 95-S to Exit 15, Route 7 (Norwalk/Danbury) exit. Be especially careful to follow the signs to South Norwalk to the stop light at West Ave. Turn left onto West Ave., and continue on West Ave. through 5 traffic lights. At the 6th traffic light, turn left into the metered parking lot at SoNo Plaza. The agency is located at 50 Washington Street.From New York: Take 95-N to Exit 14, the South Norwalk exit. Proceed through two stop signs, and then turn right at the traffic light on West Ave. Continue on West Ave. through 3 traffic lights. At the 4th light, turn left into the metered parking lot at SoNo Plaza. The agency is located at 50 Washington Street.



From the Merritt Parkway Southbound: Take the Exit 40B. At the end of the ramp, turn right onto Main Ave. Continue on Main Ave. through 6 traffic lights. At the 7th light, turn left. Go straight through the first traffic light, and then turn left onto the Route 7 Connector. Stay on the expressway through the South Norwalk exit. Turn right at the traffic light (West Ave). Continue on West Ave. through 4 traffic lights. At the 5th light, turn left into the metered parking lot at SoNo Plaza. The agency is located at 50 Washington Street.





From the Merritt Parkway Northbound: Take the Exit 39. Merge with the traffic on the Route 7 Connector (expressway) southbound. Stay on the expressway to the end of the South Norwalk exit. Turn right at the traffic light on West Ave. Continue on West Ave. through 4 traffic lights. At the 5th light, turn into the metered parking lot at SoNo Plaza. The agency is located at 50 Washington Street.
Public Transportation:
Train: Via Metro-North Train – South Norwalk train stop. The Connecticut US Passport Agency is located at 50 Washington Street in South Norwalk, less than 5 blocks north of the South Norwalk Train Station. Walk north on Martin Luther King, Jr. Blvd. to Washington Street. The agency is located in the high-rise building, across the metered parking lot. OR, taxi and local bus services are available.





  • You will need proof of your US citizenship, current identification, two US Passport photos, the correct fees (credit cards preferred), proof of departure, and your appointment confirmation number.
  • Please arrive no more than 15 minutes prior to your appointment. Earlier arrivals will not be admitted.
  • Late arrivals, 15 minutes after the scheduled appointment, will have to reschedule their appointments.
  • Upon entry to the Agency, you will go to the appointment verification line.
  • Your appointment will be verified, documents assembled and you will be given a numbered ticket with the approximate, current waiting time at the bottom. (We do our best to keep the waiting time as short as possible.)
  • Please take a seat. Note: To maximize customer comfort and comply with fire and safety regulations, US Passport Agency public waiting areas are limited to applicants, required witnesses, and those accompanying minors, disabled applicants, or serving as interpreters.
  • When your number is called and/or appears on the television monitor, go to the number of the window indicated.

Travel Agent’s Corner

  • US Passport forms may be ordered in bulk from the:Superintendent of Documents
    P.O. Box 371954
    Pittsburgh, PA 15250-7954
  • Or telephone: (202) 512-1800, Monday through Friday from 7:30 a.m. to 5:00 p.m.
  • Or fax: (202) 512-2250

Application DS-11: Stock Number 044-000-02510-8, $8.50 for 50 US Passport forms
Renewal DS-82: Stock Number 044-000-02511-6, $10.00 for 50 US Passport forms




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